![]() Why question: Why did employees use manual calculations?Īnswer: They are unable to use complicated Excel formulas.Ī line would branch off from the first why line, and the answer would be written at the end. Mio wants to understand why people do not use the full potential of computers. To put it into the fishbone diagram, draw a line branching off from methods, and write the answer at the end of the line. A lot of time is wasted double or even triple checking data because it’s unreliable.Īs a result, her answer to the first “why” is: Employees used manual calculations, leading to inaccurate data, requiring time to find problems and correct them. To figure out why Alencia has so many problems, Mio has decided to first focus on the Methods the company has employed.įrom here, the 5-why analysis is applied as usual, and Mio asks herself “In terms of methods, why was application processing behind schedule?”įrom her observations, Mio understands that a lot of the statistics used in the company are wrong because many employees are still collecting data and calculating figures using paper and a calculator, before inputting that data into a spreadsheet.
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